Responsible Gaming at qx99 – Play Smart, Stay in Control
qx99 is committed to providing a safe, fair, and transparent gaming environment for all players in Bangladesh. Our responsible gaming tools help you stay in control of your time and money.
Our Commitment to Responsible Gaming
At qx99, responsible gaming is not an afterthought — it is built into the core of how we operate our platform for players across Bangladesh. We believe every player deserves access to clear information, practical tools, and responsive support so that gaming remains a fun, controlled experience at all times. Our platform is designed so that you can set boundaries on your own account at any time, without needing to wait for approval or justification.
qx99 supports responsible gaming through a combination of player-controlled account tools, proactive monitoring for problematic patterns, and a dedicated support team available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6). If at any point you feel that your gambling activity is moving beyond entertainment, qx99 is here to help — no judgment, no delay.
21+ Age Restriction – Strictly Enforced
The qx99 platform is exclusively for adults aged 21 and above. This is a firm policy with no exceptions. qx99 uses age verification checks during account registration and reserves the right to request government-issued identity documents at any time to confirm a player's age. Any account found to belong to a person under the age of 21 will be closed immediately, all funds returned to the payment source, and the matter reported if required by applicable law.
21+ Only — No Exceptions
Players must be 21 years or older to register and play on qx99. If you are aware of a minor attempting to access the qx99 platform, please report it to [email protected] immediately.
If you have children or young people in your household, qx99 strongly recommends enabling parental control software on shared devices to prevent accidental or unauthorised access to online gambling platforms. Devices used to access qx99 should be password-protected and not left unattended where minors could access them.
Responsible Gaming Tools Available on qx99
qx99 provides the following player-controlled responsible gaming tools directly within your account. These can be activated or adjusted at any time by contacting qx99 support at [email protected].
Deposit Limits
Set daily, weekly, or monthly deposit caps in BDT to keep your spending within a budget you are comfortable with.
Session Time Reminders
Receive automatic notifications after you have been playing for a set duration, helping you keep track of how long you have been gaming.
Self-Exclusion
Temporarily or permanently suspend your qx99 account. Exclusion periods range from one week to five years or permanent closure.
Account Lock
Immediately lock your account for a cooling-off period when you feel you need a break, without going through a full self-exclusion process.
Activity Statements
Request a full history of your deposits, withdrawals, and gaming sessions to review your spending patterns at any time.
Reality Check
Enable pop-up reality checks that appear at intervals during your gaming session, reminding you of time spent and money wagered so far.
Deposit Limits — How They Work
Deposit limits are one of the most effective tools for keeping your qx99 gaming activity within healthy financial boundaries. When you set a deposit limit, qx99 will automatically reject any deposit attempt that would cause you to exceed the limit you have chosen for the selected time period.
- Daily deposit limit: the maximum BDT amount you can deposit in any single 24-hour period, measured from the time the limit is set.
- Weekly deposit limit: the maximum BDT amount you can deposit across any rolling 7-day window, useful for players who play more frequently across the week.
- Monthly deposit limit: the maximum BDT amount you can deposit across any rolling 30-day period — the most widely used limit option among qx99 players in Bangladesh.
- Reducing a deposit limit takes effect immediately. Increasing a limit is subject to a 72-hour cooling-off period before the higher limit becomes active.
Self-Exclusion — Take a Break When You Need It
Self-exclusion is a formal process that temporarily or permanently prevents you from accessing and using the qx99 platform. It is designed for players who feel that their gambling is becoming a problem and who want to take a structured break from gaming. During a self-exclusion period, your qx99 account will be fully suspended — you will not be able to log in, deposit, place bets, or claim any promotions.
qx99 offers self-exclusion periods of one week, one month, three months, six months, one year, two years, five years, or permanent closure. Once a self-exclusion is active, it cannot be reversed early — this is a deliberate design to protect you during the exclusion period. To request self-exclusion, follow the steps below.
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1
Contact qx99 Support
Email [email protected] from your registered email address or send a message using your registered mobile number. State clearly that you wish to self-exclude.
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Choose Your Exclusion Period
Tell our support team the exclusion duration you want — from one week up to permanent closure. If you are unsure, our support team can discuss the options with you without pressure.
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Account Suspended
qx99 will suspend your account within two hours of your confirmed self-exclusion request. You will receive a confirmation once the suspension is active.
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After Your Exclusion Period
Once the exclusion period expires, your account will not automatically reactivate. You will need to contact qx99 support to request reactivation, giving you full control over when and whether you return to playing.
Warning Signs of Problem Gambling
Problem gambling can affect anyone. If you recognise any of the following signs in yourself or someone you know, it is important to take action promptly. qx99 encourages all players in Bangladesh to be honest with themselves about their gambling habits.
- ⚠️Spending more money on gambling than you originally planned, or chasing losses by making larger bets to recover money you have already lost.
- ⚠️Gambling with money intended for essentials such as rent, food, bills, or family expenses in Dhaka, Chittagong, or any other city.
- ⚠️Lying to family members or friends about how much time or money you are spending on gambling, or hiding your gambling activity.
- ⚠️Finding it difficult to stop gambling even when you want to, or feeling restless and irritable when not able to gamble.
- ⚠️Gambling as a way to escape from stress, depression, relationship problems, or other personal difficulties in your daily life.
- ⚠️Borrowing money from friends, family, or financial institutions specifically to fund gambling activity, or selling personal possessions to raise funds for gambling.
Time-Out Feature — Short Breaks That Help
The qx99 time-out feature allows you to take a short, structured break from the platform without committing to a full self-exclusion. A time-out is ideal if you feel you are gaming too frequently or need a reset period, but do not feel ready for a longer exclusion. Time-outs are available in the following durations:
- 24-hour time-out: a one-day break that locks your account until the following day, giving you time to reflect without a long-term commitment.
- 72-hour time-out: a three-day cooling-off window, recommended when you feel you have been playing too many sessions in a short period.
- 7-day time-out: a full week away from the qx99 platform, useful after a losing streak or when life pressures are making gambling feel like an escape.
- 30-day time-out: a month-long break that gives you a meaningful reset. If at the end of the 30 days you still do not feel ready to return, simply extend the time-out or move to a formal self-exclusion.
Get Help — You Are Not Alone
If you are concerned that gambling is having a negative impact on your life, your finances, or your relationships, qx99 urges you to reach out for support without delay. Asking for help is a sign of strength, not weakness. Our responsible gaming support team is available around the clock and operates with complete confidentiality — your account details and the reason for your contact will never be shared with anyone outside the qx99 support team.
qx99 players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other parts of Bangladesh can contact the qx99 responsible gaming support team at any time of day or night. You do not need to have a formal complaint — even if you just want to talk through your concerns, our team is ready to listen and help you find the right tool or action for your situation.
Contact qx99 Responsible Gaming Support
Email our responsible gaming team any time, 24/7. Include your registered mobile number and describe your concern — even briefly. We will respond promptly and treat your message with full confidentiality.
[email protected]Need Immediate Account Action?
If you need a deposit limit, time-out, or self-exclusion applied to your account right now, state this clearly in your message to [email protected]. Our team can apply these protective measures to your account within two hours during Bangladesh Standard Time business hours, and we aim to respond to all urgent responsible gaming requests within four hours at any other time.
Practical Tips for Keeping Gaming Fun
Responsible gaming is not about restricting enjoyment — it is about making sure that gaming stays a positive part of your leisure time. The following tips are recommended by the qx99 responsible gaming team for all players in Bangladesh:
- Set a fixed entertainment budget for gaming before you start — treat it like a cinema ticket or a meal out, money you are happy to spend on fun regardless of outcome.
- Always play with money you can afford to lose. Never use money earmarked for rent, food, bKash savings, family obligations, or any other essential expenses.
- Set a time limit for each gaming session before you start, and honour it. Use the qx99 session reminder tool to get an automatic notification when your time is up.
- Never chase losses. If you have reached your budget for the session, stop — the next session is a fresh start, not a recovery attempt.
- Take regular breaks during gaming sessions. Stand up, stretch, drink water, and step away from your phone or device for at least a few minutes between sessions.
- Keep gaming in perspective. qx99 offers cricket betting, slots, live casino, and more as entertainment — not as a financial strategy or income source. Winnings are a bonus, not an expectation.
Play Responsibly — Explore qx99 Safely
The best gaming experience is a safe one. Explore everything qx99 has to offer — cricket, slots, live casino, and more — with your responsible gaming tools always available to keep you in control.