qx99 Privacy Policy – How We Handle Your Personal Data
Your privacy matters to qx99. This policy explains what data we collect, how we use it, and what rights you have as a player on the qx99 platform in Bangladesh.
1. Introduction
qx99 ("we", "us", "our") is committed to protecting the privacy of all players who use the qx99 platform at qx99.lat. This Privacy Policy describes the personal data we collect from you when you register, make a deposit, place a wager, or otherwise interact with the qx99 platform, the purposes for which we use that data, the circumstances in which we may share it, and the rights you hold in relation to your data. By creating a qx99 account or using the qx99 platform, you acknowledge that you have read and understood this Privacy Policy.
This policy applies to all personal data processed by qx99 in connection with the qx99 platform and services. It covers data collected through registration forms, deposit and withdrawal processing, game activity, customer support interactions, and any other interaction between you and qx99. This policy does not apply to third-party websites that may be linked from the qx99 platform — those sites operate under their own independent privacy policies.
2. Personal Data We Collect
qx99 collects the following categories of personal data from players in Bangladesh. We collect only the data necessary to operate the platform, process payments, verify identities, and meet our legal obligations.
Identity Data
Full name, date of birth, and national ID or passport details collected during KYC verification.
Contact Data
Registered mobile number and email address used to create and manage your qx99 account.
Financial Data
Payment method details (bKash, Nagad, Rocket account numbers), deposit and withdrawal history, and transaction references.
Gaming Activity
Betting history, game session data, wager amounts, and promotional usage — used for account management and responsible gaming monitoring.
Technical Data
IP address, device type, browser version, operating system, and session timestamps collected automatically when you access the platform.
Support Data
Records of your communications with qx99 support, including chat logs, email exchanges, and complaint records, retained for service quality and dispute resolution.
3. How We Use Your Personal Data
qx99 uses the personal data we collect for the following clearly defined purposes. We do not use your data for any purpose not described in this policy without first obtaining your explicit consent.
Purpose 3.1
Account Management and Service Delivery
We use your identity, contact, and financial data to register your account, verify your identity, process deposits and withdrawals via bKash, Nagad, Rocket and other supported payment methods, manage your game activity, and deliver customer support. This is the core operational use of your data and is essential to providing the qx99 service.
Purpose 3.2
Security, Fraud Prevention, and Compliance
We use technical data, financial data, and gaming activity data to detect and prevent fraud, money laundering, and other prohibited conduct; to verify player eligibility and age; to comply with applicable legal and regulatory requirements; and to protect the integrity of the qx99 platform and the safety of all players. This use of your data is both a legal obligation and a core operational necessity.
Purpose 3.3
Platform Improvement and Analytics
We use aggregated and anonymised technical and gaming activity data to analyse how players use the qx99 platform, identify areas for improvement, optimise page load times and game performance, and develop new features relevant to Bangladesh players. This analysis is conducted on anonymised data wherever possible and does not result in individual player profiling for marketing purposes.
Purpose 3.4
Responsible Gaming Monitoring
We use your gaming activity data to monitor for indicators of problem gambling, apply deposit limits and session controls you have set, enforce self-exclusion requests, and comply with responsible gaming obligations. This is a lawful and ethically necessary use of your data that directly protects your wellbeing as a qx99 player.
4. Legal Basis for Processing
qx99 processes your personal data on the following legal grounds:
- Contractual necessity — processing required to register your account, accept your deposits, process your withdrawals, and deliver the qx99 gaming service you have signed up for.
- Legal obligation — processing required to meet our anti-money-laundering, KYC, age verification, and responsible gaming compliance obligations under applicable law.
- Legitimate interests — processing for fraud prevention, platform security, and aggregate analytics that does not override your individual privacy rights.
- Consent — where we rely on your consent for a specific processing activity (such as direct marketing), you may withdraw that consent at any time by contacting qx99 support.
5. How We Share Your Data
qx99 does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
Sharing 5.1
Payment Service Providers
We share your financial data with payment processors including bKash, Nagad, Rocket, Upay, and partner banks solely to process your deposit and withdrawal transactions. These providers are bound by their own data processing obligations and receive only the data strictly necessary to complete each transaction.
Sharing 5.2
Game and Technology Providers
We share session and technical data with our licensed game content providers (including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) and platform technology partners to the extent necessary to deliver game content, maintain fair play integrity, and resolve technical disputes. These providers do not receive your financial data or full identity data.
Sharing 5.3
Legal and Regulatory Authorities
We may disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where we are legally required or compelled to do so, or where we believe in good faith that disclosure is necessary to prevent fraud, money laundering, or other serious crimes. In such cases we will disclose only the minimum data required.
6. Cookies and Tracking Technologies
qx99 uses cookies and similar tracking technologies on the qx99 platform to maintain your login session, remember your preferences, and analyse how the platform is used. A cookie is a small text file stored on your device by your browser when you visit the qx99 platform.
qx99 uses the following categories of cookies on the platform:
- Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account during your visit. These cookies cannot be disabled without disabling the platform.
- Functional cookies — used to remember your platform preferences such as language settings, so you do not need to reset them each visit.
- Analytics cookies — used to collect aggregated, anonymised data about how players navigate the qx99 platform, which pages are visited most frequently, and where technical issues occur. This data is used solely to improve the platform experience.
- Security cookies — used to detect and prevent fraudulent login attempts, bot activity, and other malicious behaviour targeting the qx99 platform or your account.
7. Data Security
qx99 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data transmitted between your device and the qx99 platform, secure storage of account credentials using hashed and salted encryption, access controls restricting internal data access to authorised personnel only, and regular security audits of the qx99 platform infrastructure.
While qx99 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are also responsible for maintaining the security of your own account credentials. If you believe your account has been compromised, contact qx99 support immediately at [email protected] so we can take appropriate protective action.
8. Your Data Protection Rights
As a qx99 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact qx99 support at [email protected] with your registered mobile number and a description of your request. qx99 will respond within a reasonable timeframe and in any event within 30 days of receipt.
Right to Access
You may request a copy of the personal data qx99 holds about you at any time.
Right to Rectification
You may request correction of any inaccurate or incomplete personal data we hold about you.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Right to Object
You may object to processing of your data carried out on the basis of legitimate interests, including direct marketing communications.
Right to Portability
You may request a copy of your personal data in a structured, machine-readable format where processing is based on consent or contract.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
9. Data Retention
qx99 retains your personal data for as long as your account remains active and for a period after account closure as required by applicable law and regulation. In general, financial transaction records and identity verification data are retained for a minimum of five years following account closure to meet anti-money-laundering and financial compliance obligations. Gaming activity and support records are retained for a minimum of three years following account closure.
Where data is no longer required for legal or operational purposes, qx99 will securely delete or anonymise it so that it can no longer be linked to your identity. If you have requested account closure, qx99 will begin the data minimisation process once all legal retention periods have been satisfied.
10. Children and Minors
The qx99 platform is strictly for adults aged 21 and above. qx99 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child has registered a qx99 account or provided personal data to qx99, please contact us immediately at [email protected].
11. Changes to This Privacy Policy
qx99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the features and services available on the qx99 platform. When we make material changes to this policy, we will update the "Last Updated" date at the top of the policy and, where appropriate, notify active players via a notice on the platform or by email to their registered address.
Your continued use of the qx99 platform after any updates to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this policy periodically. If you have questions about any changes, contact qx99 support at [email protected].
12. Contact and Data Enquiries
If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or have a concern about how qx99 handles your personal data, please contact the qx99 support team. Our team is available 24 hours a day, 7 days a week and can assist players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all regions of Bangladesh.
Send your data enquiry or privacy request to [email protected]. Please include your registered mobile number, your full name as provided during registration, and a clear description of your request. qx99 will acknowledge receipt of your enquiry and respond fully within 30 days of receipt. Response times during Bangladesh Standard Time (BST, UTC+6) business hours are typically within two hours for urgent account matters.
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